If you are already using the right USB port and USB cable, but the installation is still failing, you must check the driver and install it on the computer.
In addition to this, you must disable the antivirus program before starting the installation process because it can interfere with the installation process. Keep in mind that using the USB hub can hinder the connection, so take it out and connect the USB cable directly to the USB port. If the connection is tight and you are using the right USB cable, the next solution is to change the USB port (use a built-in port) and install the drivers. In case it’s off, you must ensure that the USB cable is tightly connected and make sure to use the USB cable that comes with the package. If you are installing and setting up the audio interface for the first time and it won’t complete, you must check if the USB indicator is lit up. That’s because if you apply the contact cleaner while the ports are connected, the liquid can seep into the system and cause a short circuit since there are electrical components inside. It’s recommended that you disassemble the audio interface to access the ports/jacks. Also, the ports must be clean (you can clean the dust buildup with contact cleaners or some alcohol wipes). When you connect an audio source to the audio interface through a USB port, and it creates excessive noise, you must disconnect all the cables connected to the US-1800 and reconnect them tightly. It’s recommended that you share your audio interface model with the music shop owner, and he will provide a suitable USB cable. On the other hand, if the original USB cable is damaged, you must ensure that the new cable is compliant with the data transferring requirements. In most cases, people opt for third-party cables, but it’s recommended to use a USB cable that comes in the TASCAM 1800 box.
If you are connecting the USB cables to the PC, but the PC is not detecting your audio interface, you have to change the USB cable. Once the ports are cleaned and dried, connect the USB again. So, use an alcohol wipe or a contact cleaner to clean the ports and dry them.
With regular use, these ports collect dust, which hinders connectivity. On the contrary, if re-plugging the USB doesn’t work, it’s recommended that you turn off the audio interface and clean the USB port that you are using. However, if the USB indicator LED turns off after some time, you have to disconnect the USB and plug it in again tightly because a loose USB can cause a connectivity issue.
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